We offer premium nicotine pouches crafted with authentic Swedish heritage and are committed to providing global direct shipping.

💡 Customer Support
If you have any further questions, please feel free to reach out to us: 📧 our email

Using nicotine pouches safely and correctly will help you enjoy them better!

1. Take one pouch from the can and place it between your upper lip and gum.
2. Allow your saliva to dissolve the powder. Keep it in place for 5–30 minutes, then discard.
3. After opening, store the can at room temperature.

Important Notes:

• Do not chew or swallow. Although the pouches are made from food-grade ingredients, chewing will disrupt the controlled-release design, leading to an unpleasant taste and reduced effectiveness.
• Remove immediately if you feel unwell. Nicotine tolerance varies from person to person. If you're using a high-strength nicotine pouch for the first time and experience discomfort within 5 minutes, remove it promptly and drink plenty of water.
• Keep out of reach of children. Never allow minors or children access to these products to prevent accidental ingestion.

🛒 Order Changes & Cancellations

Q: Can I cancel my order?
Yes: Only if the order status is still "Pending."
No: Once the status changes to "Shipped," the package has already left our warehouse and cannot be intercepted.

Q: Can I change my shipping address?
Before Shipping: Please contact our customer service team via email immediately. We will do our best to update it for you.
After Shipping: The address is locked and cannot be modified. Please double-check your details before placing an order.

Q: How much is shipping? Is there a free shipping policy?
Flat Rate: A fixed shipping fee of $12.00 applies to all orders within the United States.
Free Shipping: Enjoy free shipping automatically on all orders over $100.00.

Q: Which shipping carriers do you use?
All orders are shipped via USPS (First Class or Priority Mail). We select the fastest route based on your order volume to ensure efficient delivery.

Q: What if my package is lost or the tracking stops updating?
If there is no tracking update or scanning activity for 10 consecutive business days, we will deem the package lost and provide you with a free reshipment or a full refund.

Q: What should I do if I receive damaged or incorrect items?
Reporting Window: Please contact us within 7 days of receiving your package.
Resolution: If the error is on KONO’s part (e.g., wrong items, missing products, or damaged packaging), we will provide a free replacement.

Q: Can I return items if I "change my mind"?
No. Due to the perishable and hygienic nature of nicotine pouches, we do not accept returns or refund requests based on personal preference once the order has shipped.

Q: Do I need to pay customs duties?
Yes. International shipments may be subject to customs duties depending on the laws of the destination country. All import duties, taxes, and related fees are the sole responsibility of the buyer.